FREQUENTLY ASKED QUESTIONS

• How do I reserve my date?

Start by submitting an inquiry and scheduling your consultation so we can go over your event details. Once your package is confirmed, an invoice will be sent. Full payment is required to officially secure your date. Dates are booked on a first come, first served basis and are not held without payment.

• Do you offer payment plans?

At this time, we do not offer payment plans.

• What is your cancellation policy?

Cancellations made more than 14 days prior to the event are eligible for a full refund or may be applied toward a future date. Cancellations made 8-14 days prior to the event are eligible for a 50% refund. Cancellations made within 7 days of the event are non-refundable. One-time rescheduling may be accommodated with advance notice and is subject to availability. All payments may be applied toward a future date within 6 months.

• What do you need for setup?

We require a flat, accessible setup area. Access to electricity is desired but not required. Events involving stairs, long distances, or limited access may require additional setup accommodations.

• What taxes and fees are included in my invoice?

Final invoices include a 20% service gratuity and 6% Maryland sales tax.

• Who will be at my event and what is their experience?

Every event with a full bar setup is staffed with at least 1 Pinkcone team member. From setup to service, our team knows the ins and outs of every package, ensuring your guests enjoy every scoop without a hitch. Our team has extensive customer service experience working with diverse groups, ensuring personalized, positive interactions, and consistently exceeding expectations.